A results-driven professional with multiple years of experience in a range of industries covering sales, manufacturing, product production and insulation to customer service and team management. I possess a unique blend of manufacturing and managerial expertise. I have a proven track record of delivering exceptional service, resolving complex issues, and ensuring customer satisfaction. My ability to communicate effectively, coupled with my keen attention to detail and problem-solving skills, makes me a valuable asset to any team. I am passionate about leveraging my skills to contribute to a company's success and enhance the customer experience.Experience
Sales Guide | EE/BT
North Tyneside | October 2023 – Present
Key Responsibilities:
• Conducted customer interactions over the phone, offering a range of products including mobile phones, home broadband, audio accessories, and TV packages.
• Managed customer complaints and technical issues, ensuring a seamless and satisfactory resolution.
• Consistently met and exceeded monthly and daily sales targets, with a focus on percentage uplift on each call.
• Supported the team with advice and technical know-how, contributing to overall team success.
Key Achievements:
• Developed and implemented a comprehensive commission tracker, enhancing transparency and performance tracking for the team.
• Received multiple awards for exceptional customer service and professionalism during challenging times.
• Demonstrated adaptability and time management skills through various role changes and high-pressure environments.Cleaner | Slaley Hall
Slaley | January 2022 – October 2023
Key Responsibilities:
• Working within strict health and safety guidance to provide high quality cleaning.
• Managing time effectively to complete assigned tasks, ranging from whole house cleaning to teaching new hires how to complete tasks to hotel standard.
• Becoming a stand out member of staff due to quality of work and attention to detail, until I began training management so that my ways of working became the new standard.
• Taking pride within my own work and managing my own workload to complete my own workload and then assist others with theirs.Cleaner | Orian
Prudhoe | October 2021 – June 2023
Key Responsibilities:
• Target lead work with specific quotas to hit daily.
• Motivating team members to increase their personal output and enjoyment.
• Assisting team members when needed. If that would be with completing tasks, inter-team communications.
• Listening to team members to help them to achieve their targets and goals within the company.Memorial Mason | Spencer Wix LTD
Rendlesham | May 2017 – July 2019
Key Responsibilities:
• Created and erected gravestones, ensuring each piece met the highest standards of quality and personalization.
• Managed time and resources to complete production and erection within set time frames.
• Worked closely with customers, providing compassionate service during their time of loss.
• Shaped, polished, and engraved headstones using both traditional and modern techniques.Memorial Mason | Rustic Stone
Hollesley | September 2011 – January 2016
Key Responsibilities:
• Learning my trade and beginning my career at 17 as a stone mason
• Working within a 2 man team to create and send house signs and memorials, managing my time effectively.
• Working closely with every part of the business, create and designing orders dealing with customer and the manufacturing them and booking and sending them off.
• Dealing with financial accounts and book keeping software to manage the companies monthly and years incomings.Education
City and Guilds
Bury St Edmunds | 2013
• Level 2 NVQ: Graphic Design and Printing (City and Guilds)
Farlingaye High School
Woodbridge | 2009 – 2011
• GCSE: 10 (A*- B)Skills
• Technical Skills: IT System Knowledge, CAD and Graphic Design Expertise, Microsoft Excel Design
• Soft Skills: Customer Service, Sales & Closing Deals, Product Design and ManufacturingGaps in Employment
I have had roles between the gaps found in my CV as well as being a stay at home dad which I haven't added. If you need any more information please contact me.References
Available upon request

AchievementsBecoming a father has to top the list, I am the proud Father of 3 young lads who keep me on my toes at all times.

HobbiesWeb Design, Sewing, Reading, Writing.